What if the product comes off the phone easily?

Please replace a stronger magnetic phone case or usethe included magnetic adapter.

Why does the silicone strap always break quickly?

Please follow the instructions and use it properly to extend the life of the silicone strap.

If it breaks in proper use, replacement silicone tape is offered.

What if my fingers feel pain or uncomfortable when using the grip?

Please try other style of silicone strap included in the package. However, the silicone straps are designed for grip your phone with more safety in a short-term use, please do not put your finger under the silicone strap for more than 5 minutes.

Why does the silicone strap comes off easily, evenwhen the product attached to my phone?

Foreasy replacement, the strap is not fixed on the product.If the strap comes off easily even when the productattached to your phone, it means the silicone strap isnot installed properly, please follow the instructions toinstall it correctly.

What if the product always end up attached to the car mount when detaching phone?

Please replace a stronger magnetic phone case or use the included magnetic adapter.

Caution! The adapter will DISABLE the wireless charging compatibility when with the MagOne 2nd Gen attached on.